Refund Policy

Refund Policy

At Urban Souq, customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds

  • Items must be unused, unopened, and in their original packaging
  • Refund requests must be made within 7 days of receiving your order
  • Proof of purchase (order number or receipt) is required

Non-Refundable Items

  • Opened or used personal care items (for hygiene reasons)
  • Items damaged due to misuse
  • Sale or clearance items, unless defective

How to Request a Refund

Contact us at our support email or WhatsApp with your order number and reason for the return. Once approved, we will provide instructions for returning the item.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed within 5-7 business days to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.

Contact Us

For any questions about our refund policy, please reach out through our Contact page.